At Saddle Horse Sport, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy to ensure your peace of mind. Please review the following guidelines for returning items purchased from our website https://saddlehorsesport.com:
1. Eligibility for Returns
1.1 To be eligible for a return, items must be unused, in their original condition, and returned within 7 days of the date of purchase.
1.2 Items that have been used, damaged, or altered in any way may not be eligible for return.
2. How to Initiate a Return
2.1 To initiate a return, please contact our customer service team at info@saddlehorsesport.com to request a return authorization (RA) number.
2.2 Once you have received your RA number, securely package the item(s) you wish to return and include the RA number on the outside of the package.
2.3 Ship the package to the address provided by our customer service team. Please note that the cost of return shipping will be the responsibility of the customer, unless the return is due to an error on our part.
3. Refunds
3.1 Once we receive your returned item(s) and verify that they meet our return eligibility criteria, we will process a refund to the original method of payment.
3.2 Please allow 7 business days for the refund to appear in your account, depending on your financial institution.
4. Exchanges
4.1 If you would like to exchange an item for a different size, color, or style, please follow the return instructions above to return the original item and place a new order for the desired item.
5. Damaged or Defective Items
5.1 If you receive a damaged or defective item, please contact our customer service team immediately to arrange for a replacement or refund.
6. Final Sale Items
6.1 Certain items may be marked as final sale and are not eligible for return or exchange. Please review the product description carefully before making your purchase.
7. Contact Us
7.1 If you have any questions or concerns about our return policy, please contact us at info@saddlehorsesport.com and we will be happy to assist you.
Thank you for shopping with Saddle Horse Sport!
